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Q:

Returns - Do's and Don'ts

Published 02/16/2009 03:13 PM   |    Updated 04/18/2011 06:36 PM

A:

What factors should I consider when returning items to J&P Cycles?

When returning and item(s) to J&P Cycles, please:

DO-

  • Return the part in an appropriate sized box with the invoice number marked on the outside.
  • Include as much as the original packaging as possible. Returns eligibility is dependant upon J&P receiving the parts in "like new" condition
  • Use tape that is made for shipping when sealing your box
  • Fill out the returns form on the back of your invoice as completely as possible (Download Return Form)
  • Insure the returned part for its full value to protect yourself against loss
  • Tape all seams on the box, as boxes tend to "loosen" up during the shipping process.
  • Return all  parts for each item, if you don't, the return will not be processed

DON'T-

  • Leave items loose in the box. Securing them properly will ensure the parts will arrive back in "like new" condition. Scratched and broken parts will not be accepted
  • Use tape that is not intended to withstand shipping
  • Put too much weight in envelopes, they are likely to rip
  • Return parts not purchased at J&P Cycles
  • Return heavy items and items that may break in the same package
  • Include items from multiple orders in the same box
  • Leave any parts out, if you do, the return will not be processed

Review our Return Policy - Click Here



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