Customer Service Center Need Assistance? We Can Help! Call Toll Free 1-800-318-4823 Live Chat
Q:
Published 10/17/2008 11:30 AM | Updated 04/18/2011 06:26 PM
A:
Why can't I log in to my customer account?Be absolutely sure you have an account online. Use the correct password and login ID, we do not have access to passwords, so use a good password hint when you register. Just because you have placed an order online or have an account with J&P does not mean you have an account on the website. You must register yourself! First, you give yourself a unique ID and then a password. Write down your password and login ID!! Register yourself, CLICK HERE.
If you already have an account and need a hint for your password please click Password Reset.
If you receive an "invalid login" error, you may need to reset your password. Invalid Login